Privacy Policy

Thanks for your interest in our website askhelmut.com or a subdomain thereof. We take the protection of your personal data very seriously and would like to inform you in the following about the handling of this data. It goes without saying that we observe all data protection regulations.

We reserve the right to modify this privacy policy if required by the operation of our website. Please check our website regularly for the latest information.

1. Personal data

Personal data are according to § 3 Abs. 1 BDSG individual details about personal or factual circumstances of a certain or identifiable natural person. These are for example name, address or email address.

2. General information on the collection, processing and use of your personal data

(1) You can use our website without providing any personal data. Only technical data such as the name of your Internet browser, the page from which you are visiting us, your operating system or the number and date of your visits are stored. These anonymous data do not allow any conclusions to be drawn about your person and are only collected by us in order to improve our offer for you.

(2) We collect, process and use personal data only insofar as you expressly consent or this is permitted by law.

(3) The data collected will not be passed on to third parties without your expressed consent, unless we are legally obliged to do so.

(4) You may revoke your consent at any time.

(5) If you contact us (for example via contact form or e-mail), your details for processing the request will be stored.

3. Further collection, processing and use of personal data of organizers

(1) We also collect, process and use your personal data if this is necessary to operate the website and to offer our services. This is the case when you register as an organizer on our website.

(2) When you register on our website as an organizer, you must provide us with the following information (“required fields”): name, email address.

(3) In addition, as organizer, you may voluntarily provide us with information about your events (“event data”), such as texts, - photos, company logos, etc..

(4) We also import your event data from our partner networks, as far as the events are stored there. In your organizer interface you have the option of making the imported events invisible to end users or of deleting the events.

4. Further collection, processing and use of personal data of end users

(1) We also collect, process and use your personal data if this is necessary to operate the website and to offer our services. This is the case when you register as an end user on our website.

(2) When you register as an end user on our website, you must provide us with the following information (“required fields”): name, email address. The data is necessary to identify you to the service and to be able to access your settings, e.g. remembered events, to notify you if you win a ticket and to be able to use the service to the full extent.

(3) Organizers may be able to view statistical data on the behaviour of end users on our website. The data that can be viewed in this way are completely anonymous and cannot be referred to individual persons in any way by the organizer.

(4) For the handling of support requests from users, email addresses and names are passed on to the messaging service Intercom and processed there. Further information about Intercom can be found here: https://docs.intercom.com/pricing-privacy-and-terms/privacy/intercom-inc-privacy-policy

(5) For the purpose of user surveys, email addresses are passed on to the Delighted survey service and processed there. Further information on Delighted can be found here: https://delighted.com/privacy

5 Further collection, processing and use of personal data of HELMUT SURPRISE buyers

(1) We also collect, process and use your personal data if this is necessary to operate the website and to offer our services. This is the case when you buy or book/ redeem a HELMUT SURPRISE on our website.

(2) If you purchase or redeem a HELMUT SURPRISE on our website, you must provide us with the following information (”mandatory fields“): e-mail, payment information.

(3) For the processing of payments, HELMUT SURPRISE buyers must enter their payment data to the credit institution commissioned with the payment and / or to the payment service selected by them in the order process. Payments between the user and ASK HELMUT shall be processed by the following service providers:

Payment by Visa or Mastercard:
Stripe Payments Europe Ltd
Block 4, Harcourt Centre
Harcourt Road
Dublin 2
Ireland

All data required for payment processing are used by Stripe and ASK HELMUT exclusively for the execution of payments and transmitted securely via the “SSL” procedure. Stripe is PCI DSS certified. Stripe may transfer, process and store personal data outside the EU. Stripe is subject to the Safe Harbour Agreement. If you pay by credit card, you agree to Stripe's privacy policy: https://stripe.com/de/privacy

Payment by Paypal:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Royal Boulevard
L-2449 Luxembourg

All data required for payment processing is transmitted securely via the “SSL” procedure. Paypal may transfer, process and store personal data outside the EU. Paypal is subject to the Safe Harbour Agreement. If you use Paypal, you agree to the privacy policy of Paypal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

(4) For the purpose of user surveys, e-mail addresses are forwarded to the Delighted survey service and processed there. Further information can be found here: https://delighted.com/privacy

(5) For communication with partners/customers/users, e-mail addresses and names are forwarded to the messaging service Intercom and processed there. Further information can be found here: https://docs.intercom.com/pricing-privacy-and-terms/privacy/intercom-inc-privacy-policy

6. Newsletter

If you use our newsletter service, we save your e-mail address and the confirmation that you agree to receive the newsletter. This is only to be able to send you the newsletter and to document our entitlement to do so. Consent to use the newsletter service can be revoked at any time. For the purpose of sending newsletters, data from newsletter subscribers are transferred to MailChimp and processed there. You can find out more about this here: https://mailchimp.com/legal/privacy/

7. Cookies

(1) In order to make the use of our service attractive and to enable the use of certain functions, we use cookies on some pages. These are small text files which are stored on your computer. After the end of the browser session - the cookies we use are deleted from your hard disk (session cookies), unless otherwise described below.

(2) Our partners and partner companies are not permitted to collect, process or use personal data via our website using cookies.

(3) You have the option of preventing cookies from being stored on your computer by means of appropriate browser settings, which, however, may limit the functional scope of our offer.

Required Cookies

Cookie Name Source Purpose
LAST_VISIT ASK HELMUT Security
XSRF-TOKEN ASK HELMUT Security
current_city_slug ASK HELMUT Settings
_session_id ASK HELMUT Settings
cookie_consent ASK HELMUT Settings

Analytics/Performance/Functional Cookies

Cookie Name Source Purpose
_ga ASK HELMUT, Cloudflare, New Relic Analytics
_gat ASK HELMUT, Cloudflare, New Relic Analytics
_gid ASK HELMUT, Cloudflare, New Relic Analytics
JSESSIONID New Relic Analytics
__insp_norec_sess New Relic Analytics
__insp_nv New Relic Analytics
__insp_slim New Relic Analytics
__insp_targlpt New Relic Analytics
__insp_targlpu New Relic Analytics
__insp_wid New Relic Analytics
__cfduid Cloudflare Cookie associated with sites using CloudFlare, used to speed up page load times. It does not contain any user identification information. (https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do)
_biz_flagsA Cloudflare Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics.
_biz_nA Cloudflare Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics.
_biz_pendingA Cloudflare Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics.
_biz_sid Cloudflare Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics.
_biz_uid Cloudflare Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics.
optimizelyBuckets Cloudflare 3rd party Cookie set by the Optimizely website optimisation plaftform. Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience 3rd - party
optimizelyEndUserId Cloudflare 3rd party Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier
optimizelySegments Cloudflare 3rd party Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier
NID Google Analytics The cookie is included in requests sent from browsers to Google websites. The NID cookie contains a unique ID that Google uses to store your - preferred settings and other information, especially your preferred language (e.g. English), how many search results per page (e.g. 10 or 20), and whether - the Google SafeSearch filter should be enabled.
Google uses cookies such as the NID and SID cookies to customize advertising in Google products such as Google Search. For example, we use cookies to track your most recent - searches, your past interactions with advertisers, ads or search results, and your visits to an advertiser‘s website. In this way we can show you - individually tailored advertising on Google. https://policies.google.com/technologies/types

8. Right to information and other rights

(1) You can obtain information about your data stored by us at any time and free of charge.

(2) You may also be entitled to have your data corrected, blocked or deleted in accordance with the statutory provisions.

9 Data security

Our employees have been obliged by us to secrecy and compliance with data protection regulations.

10. Use of Facebook plugins (Like-Button and Facebook Connect)

Our pages include plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our page. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the contents of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or of their use by Facebook. For more information, please see Facebook's privacy policy at http://de-de.facebook.com/policy.php

If you do not want Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook account.

We accept event data from Facebook.

You can sign in to our service via Facebook Connect. In this case your name, email address and your friends who are already members of ASK HELMUT will be transmitted to us and stored by us. Use of Facebook Connect is subject to Facebook's privacy policy. If you do not want this transfer, please do not log in via Facebook Connect. You can also use your personal settings to prevent Facebook Connect from being used via our website if you wish to do so at a later date.

11. Use of Google Analytics

If you have given your consent, Google Analytics, a web analysis service of Google Inc. ("Google") is used on this website. The use includes the "Universal Analytics" operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user‘s activities across devices. This data protection notice is provided by www.intersoft-consulting.de.

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users interact with the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We would like to point out that on this website Google Analytics has been extended to include IP anonymisation in order to ensure anonymous collection of IP addresses (so-called IP masking). The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/gb.html or https://policies.google.com/?hl=en.

Purposes of the Processing

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use.

Legal Basis

The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 lit. a GDPR.

Recipients or Categories of Recipients

The recipient of the collected data is Google.

Transfer to Third Countries

Personal data will be transferred to the USA under the EU-US Privacy Shield on the basis of the European Commission‘s adequacy decision. You can download the certificate here.

Duration of Data Storage

The data sent by us and linked to cookies, user-identifiers (e.g. User-IDs) or advertising-identifiers are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

Rights of the Persons affected

You can revoke your consent at any time with effect for the future by blocking the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functionalities of this website to their full extent.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Browser Add-on. Opt-out cookies will prevent future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set:

(Source: https://www.datenschutzbeauftragter-info.de/fachbeitraege/google-analytics-datenschutzkonform-einsetzen/)

12. Contact person for data protection

If you have questions about the collection, processing or use of your personal data or if you request information, correction, blocking or deletion of data, please contact us as well as for revocation of consents given:

Niels Hoffmann
ASK HELMUT GmbH
Boxhagener Str. 112
10245 Berlin
Germany